Privacy Policy

Last updated April 16, 2025

This Privacy Notice for Lab11 Limited ("we", "us", or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://www.lab11.ai, or any website of ours that links to this Privacy Notice
  • Use Lab11, an AI generation platform that can be used to build an AI tool around your company data
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

If you still have any questions or concerns, please contact us at privacy@lab11.ai.

Summary of Key Points

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we collect any information from third parties?

We do not collect any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On To Process Your Personal Information?
  4. When And With Whom Do We Share Your Personal Information?
  5. Do We Use Cookies And Other Tracking Technologies?
  6. Do We Offer Artificial Intelligence-Based Products?
  7. How Do We Handle Your Social Logins?
  8. How Long Do We Keep Your Information?
  9. How Do We Keep Your Information Safe?
  10. Do We Collect Information From Minors?
  11. What Are Your Privacy Rights?
  12. Controls For Do-Not-Track Features
  13. Do United States Residents Have Specific Privacy Rights?
  14. Do We Make Updates To This Notice?
  15. How Can You Contact Us About This Notice?
  16. How Can You Review, Update, Or Delete The Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Email addresses
  • Passwords
  • Contact preferences
  • Billing addresses

2. How Do We Process Your Information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

3. What Legal Bases Do We Rely On To Process Your Information?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law.

4. When And With Whom Do We Share Your Personal Information?

We may share information in specific situations described in this section and/or with specific third parties.

5. Do We Use Cookies And Other Tracking Technologies?

We may use cookies and other tracking technologies to collect and store your information.

6. Do We Offer Artificial Intelligence-Based Products?

We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

7. How Do We Handle Your Social Logins?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

8. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

9. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures.

10. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age.

11. What Are Your Privacy Rights?

Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

12. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

13. Do United States Residents Have Specific Privacy Rights?

If you are a resident of certain US states, you may have specific privacy rights regarding your personal information.

14. Do We Make Updates To This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

15. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at matt@lab11.ai, or contact us by post at:

Lab11 Limited
Data Protection Officer
3rd Floor, 86-90 Paul Street
London, England EC2A 4NE
Anguilla

16. How Can You Review, Update, Or Delete The Data We Collect From You?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.